Hoard.
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Privacy Policy

Last updated: May 5, 2026

1. Introduction

Hoard ("we," "our," or "us") operates a real estate deal operating system. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our platform, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at support@use-hoard.com.

2. Information We Collect

We collect the following categories of information:

  • Contact data: Name, email address, phone number, and business information provided during registration or account setup.
  • Professional data: Brokerage name, license information, and team structure as provided by you.
  • Transactional data: Deal information, listing details, contact records, and pipeline data you enter into the platform.
  • Usage data: Log files, browser type, IP address, pages visited, and interactions with the Services.
  • Communications: Emails, messages, and support requests you send to us.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Services
  • Process and manage your account and subscriptions
  • Send transactional communications related to your account
  • Send marketing communications, product updates, and newsletters (where you have opted in or where permitted by law)
  • Send SMS messages related to your account, verification, or platform notifications (where you have provided consent)
  • Respond to inquiries and provide customer support
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Email and SMS Communications

Email: We may send you transactional emails necessary for account operation and, with your consent, marketing communications about Hoard products and services. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at support@use-hoard.com.

SMS: By providing your mobile phone number and opting in, you consent to receive SMS messages from Hoard for account verification, platform notifications, and service-related alerts. Message and data rates may apply. Message frequency varies.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who assist us in operating the Services (e.g., hosting, email delivery, SMS providers, analytics), under confidentiality obligations.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • Legal requirements: When required by applicable law, court order, or government authority.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Services and comply with legal obligations. You may request deletion of your data by contacting us at support@use-hoard.com, subject to applicable legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at support@use-hoard.com.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy, contact us at support@use-hoard.com.

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